Quality Control Department

JMS Quality Management System is an established, documented, and maintained quality system for continual improvement of JMS

  This quality system includes the organization’s requirements, policies, and process documents that reflect the standard practices throughout the company. Jamjoom Medicine Store’s quality management system conforms to the requirements of the ISO 9001:2015 standard.

Assuring quality is a multi-functional effort throughout the organization.  It is a continuous process that involves:

The identification and documentation of customers need to reach 97% of Customer satisfaction.

The storage, handling, and delivery of products and services to meet those needs consistently.

Feedback from the customers about the company’s performance, Customer satisfaction survey (FORM-17)

Taking action on the customer’s feedback to improve the company’s performance.

Developed and endorsed by company management, the quality management system ensures that customers receive orders that are on time, accurate, and complete in terms of the products and services that Jamjoom for Medicine Store provides to them. The system calls for adherence to regulatory and quality requirements and ensures customers that their needs and expectations are met.

The quality management system scope includes

(1) Quality control team which is certified by Intertek as certified internal auditors to ensure high standards for QC auditing of all JMS Warehouses.

(2)  Storage, sales, and delivery of medicines and medical devices to customers

(3) The collection, handling, and transportation of products.  

Jamjoom for medicine document, implement and maintain a Quality Management System and continually improve its effectiveness.

This will be achieved by                                           

• Identifying the processes needed and their application in the organization.
• Planning the sequence and interaction of these processes.
• Documenting responsibilities and the controls applied to ensure effective process operation.
• Ensuring the availability of resources and information necessary to support the operation and monitoring of the processes.
• Monitoring, measuring, and analyzing the outputs of all business processes, re-qualifying the processes.